Privacy Policy for TechWizards

At TechWizards, your privacy is paramount. We are committed to protecting the personal information of our customers and ensuring transparency in how we collect, use, and safeguard your data.

Information Collection We collect information that you provide directly to us, such as your name, contact details, and payment information, as well as information related to the computer repair services we provide.

Use of Information The information we collect is used to:

  • Provide and improve our computer repair services
  • Process transactions and send related information
  • Communicate with you about products, services, and promotional offers
  • Detect, prevent, and address technical issues

Data Security We implement a variety of security measures to maintain the safety of your personal information and comply with industry standards.

Changes to This Policy We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us If you have any questions about this privacy policy, please contact us.

Service Level Agreement (SLA) for TechWizards

1. This SLA outlines the service commitment from TechWizards to our customers, detailing the standard of service and the metrics by which service is measured.

2. Service Commitment TechWizards is dedicated to providing timely and quality repair services, with the following commitments:

  • Response Time: We aim to respond to service inquiries within 24 hours.
  • Repair Time: Our goal is to complete repairs within 3-5 business days, depending on the complexity of the issue.

3. Service Availability Our services are available during normal business hours, Monday to Friday, 8 AM to 4 PM.

4. Performance Metrics We measure our performance based on response time, repair time, and customer satisfaction.

5. Remedies for Non-Performance If we fail to meet the agreed-upon service levels, we will offer the following remedies:

  • Service Credits: Discounts on future services for any delays beyond the committed repair time.
  • Priority Service: Immediate attention to your service request on your next visit.

6. Review and Monitoring This SLA will be reviewed annually to ensure it aligns with our service standards and customer expectations.

7. Contact Information For any questions or concerns regarding this SLA, please contact us.